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Philip Dive's avatar

Thank you for starting the debate on the next round of UN reform. Agree with everything that you have written. Many experts in change management ask the simple question ' what problem are we trying to solve?'. In such complex and diverse organisations as the UN, it maybe useful to think in terms of 'run' and 'change'. If the leading question is about 'run' then LEAN principles are a good way to frame the problem and then go after the highest return-on-investment solutions. Few can push back at the principle of continuous improvement, but at the same time the organisation needs to encourage its staff to visualise impediments and create inclusive mechanisms to tackle them. Here the UN can probably do better. What really matters, what adds value, what does the 'customer' (not always easy to identify in the UN) want and currently do we have the capacity and assets and entry points to deliver on it .... etc ? ... tends to move the problem more towards a 'change' agenda, and here practices like value chain mapping can be useful, and from there options like re-structuring and clear (er) priorities can emerge. It is ambitious to do 'run' and 'change' at the same time and without understanding what adds value (now and best guess into the future) the result will probably be the mixed bag of answers, that is noted in the above article, that reports to vaguely prioritised questions, that if implemented without sequencing could do as much harm as they good. Certainly it is not the 1st time the UN has gone around this buoy, but perhaps the urgency caused by such an uncertain global environment is new.

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